Technology Help Desk

Signing up is easy!

1. Read our Membership Policy and then

2. Apply to Become a Member

You can log in anytime on our website or the Libby app using the email address you used to sign up as your library card number. You will get an email with a link to confirm your login, and there's no password required.

At QLL we use the email associated with your account to login, so you can use that when asked for your library card number!

Send a message to troubleshoot@queerliberationlibrary.org and we will update your account!

Please be sure to include both your current account email address and the email address you’d like to update to.

Duplicate accounts tend to cause caching and cookie issues for our members. If you think you might have a duplicate account (more than one email registered) and you’re experiencing issues verifying, send us a message at troubleshoot@queerliberationlibrary.org and we’ll get your accounts sorted!

Sometimes Libby can get stuck with our login system and trigger verification errors, due to problems with cookies/caching. Here are a few things you can try that have worked for other members:

• Close any QLL windows you have open, then clear the cache (aka cookies) on the browser you're using, or switch to a different browser

• Click on the link in your email inbox a couple extra times just in case

• Copy the full link in your email and paste in a new tab in the same browser window 

• Enter the email address you used to sign up for QLL any time Libby asks you for your “library card number”

• When Libby opens a pop-up window inside the app, open that window in a browser before attempting to log in

• Log in directly at www.queerliberationlibrary.org/login before opening the Libby app, and use a new private or incognito browser window

• Open your email link through a different app (instead of gmail, use apple mail, for example)

• If you can log in on a different device, follow Libby's instructions here to sync devices

Libby also has some helpful "General troubleshooting" and "Additional mobile device troubleshooting" steps here.

If you need some extra support- email us at troubleshoot@queerliberationlibrary.org and we’ll be happy to walk you through it.

You may be having issues finding us because some of Overdrive's library searches only look for public and k-12 libraries, and QLL is listed as a private library. However, it should show up when searching on this page: https://www.overdrive.com/account/select-library

Just a head's up, you don't actually need to use an Overdrive account in order to access our collection! You can use the Libby app or our OverDrive collection website (https://queerliblib.overdrive.com/) with the account you create with us (https://www.queerliberationlibrary.org/login)

For now, QLL is US-based and focuses on serving the United States queer community. We hope and plan to be able to provide global access at some point in the future, but at the moment we cannot do so.